Our phone service and in-person office hours for the Help Desk @ 317 Baker Labs are:

Monday - Friday: 8am-4pm
Saturday - Sunday: Closed

You can also contact CNS at 315-470-6861 or helpdesk@esf.edu.

CNS Provides and/or supports the following end-user services:

Hardware:

• Service to Faculty/Staff State/College owned PCs, Macintosh, and associated equipment.
• Basic trouble-shooting assistance for State/College owned printers that reside on the ESF Campus.
• Provide quotes, upon request, for supported PC/Mac hardware configurations.
• Configuration and setup of new College-owned computers that reside on the ESF Campus and associated peripheral equipment.

Software:

• Assistance with the installation and maintenance of Campus-licensed software including Microsoft Windows and Office suites.
• Basic trouble-shooting and installation assistance with properly licensed software titles. (eg: SAS, Minitab, Adobe, Autodesk, and etc.)

Campus Network:

• Wired/wireless connections to the ESF Campus Network where available.
• User account services for ESF Faculty and Staff.
• @ESF.edu Email accounts and email client configurations.
• Network-based file storage and backup to individual Faculty and Staff, and Departments.
• Student, Faculty, and Staff SU NetID issue resolution.
• Student, Faculty, and Staff SU storage and storage quota issues.
• Networked printing services in departmental offices and computing labs for Faculty, Staff, and Students.
• Off-Campus FTP services upon request.
• Support connections SUNY/State and SU systems.

Computing Center: 

• Maintain all ESF Campus public/lab/classroom PCs, including both hardware and software support.
• Faculty, Staff, and Student public computing lab issues - including software and printing/print quota.