Windows 11 Support

You can now upgrade your campus computer at your convenience until October 16th, 2024. Starting after fall break, all Windows 11 compatible computers on campus will be upgraded automatically. Take this opportunity to make this important transition on your own terms. Please allow 2 hours for this upgrade to complete.

The campus transition to Windows 11 has begun. Microsoft requires that all computers running Windows 11 have particular hardware specifications and there are computers on campus that will not meet this minimum standard. As a result, we are evaluating every computer that comes in for repair closely. Based on the repairs needed and Windows 11 compatibility, we are recommending replacing the computer or waiting in the queue before the computer can be repaired.

See the right column for the list of computer models that are NOT Windows 11compatible . If you currently use one of these models, we recommend replacing the device. If that is not an option at this time please reach out to discuss your options.

Please Note:

  • Older peripherals are also going to impacted by Windows 11. Devices like printers, scanners, and others that were purchased prior to 2021 might not work with Windows 11.
  • If you have a computer attached to a lab instrument and it cannot be updated please reach out to helpdesk@esf.edu so we can help you make sure things keeping working.

How-To Upgrade to Windows 11

Please allow 2 hours for this upgrade to complete.

  1. In the lower left corner, click the start menu
  2. At the bottom, in the search, type Software Center
  3. At the top, the app should appear, click Software Center
    start button search
     
  4. In the left navigation, click Operating Systems
  5. In the middle, click Windows 11

     
  6. A pop-up will appear, click Install
    windows 11 update confirmation
     
  7. When the computer is ready, click Restart Now

 

If you have trouble upgrading, contact the helpdesk at 315-470-6861 or email helpdesk@esf.edu.

CNS will continue to offer semi-used computers from the computer labs when those are refreshed during the summers. We will replacing the oldest computers on campus with the computers from the labs.

CNS will continue to support Windows 10 and will work to update all computers before its end-of-life date of October 2025. If you have any questions or concerns, please contact the helpdesk.

Unsupported Computer Models

The lists below will be updated as more information is released from Microsoft

Desktops

  • OptiPlex model beginning with GX###; GX260, GX280, etc.
  • OptiPlex model with just three numbers for the model;  755, 780, 990, etc.
  • OptiPlex 9010, 9020, 7040, 7050, 7440 AIO*, 5040, 5050, 
*AIO stands for All-In-One so it looks like it is just a monitor, but actually is a PC.
 

Laptops

  • All Inspiron Models
  • All Latitude C, D and E series laptops;  C6##, D5##, D6##, E4###, E5###, E6###, E7###.
  • Latitude 3470, 5480, 5488, 5580