Announcements

Spring Semester Software Requests
Nov 1, 2022

If you teach in a classroom/computing lab during the spring 2023 semester, we would like to remind you to please make your classroom/lab software requests by December 1st (for classes beginning in January). If we do not receive your request by that date, it is likely that we will not be able to have the software you need installed and tested on Lab/Classroom PCs for the start of the spring semester.

To request software for installation on Lab/Classroom PCs (spring semester requests):

Send an email to helpdesk@esf.edu, or Use the following link to request using our Web form: https://it.esf.edu/Request-Help

Please include as much detail in your request as possible to be sure we can configure the experience you expect. Remember: we may know of your software, but we may not know how to use your software as you intend, and details will help us better meet your need.

Important Notes:

  • Remote/hybrid modalities, and not knowing clearly who will be using which at any given time, have very much complicated delivering desktops and software to students, faculty, and staff. We ask that you please adhere to the December 1st date for requesting software, so we have enough time to prepare the tools you need to successfully deliver your labs and classes. Thank you in advance for your cooperation.
  • It may be necessary for the Department Chair or the regular/usual instructor (in the case of sabbaticals, etc.) to make the software request for any class where the actual instructor has not yet been identified. This will avoid excess confusion and delays for the instructor who may not begin their appointment until the start of the semester.
  • Software licensing is a major concern on Campus PCs. Any software you request must be properly licensed. If there is a cost associated with your request, CNS will follow-up with questions regarding funding sources to support including the requested software on Campus Lab/Classroom PCs.
  • Free software cannot always be installed on Campus PCs. A good indicator that that we cannot use a software title without purchase is when the vendor/author refers to it as ‘trial’ or ‘shareware.’ If you have questions about whether your requested software falls into this category, please do not hesitate to contact us.
  • CNS no longer schedules computing lab spaces on campus. All computing lab scheduling is handled through ESF's Office of the Registrar

Thank you for your understanding and assistance in this matter.

Annual information security awareness training
Sept. 27, 2022

To meet compliance requirements and make our digital community a safer place, SUNY ESF will begin its annual information/cyber security awareness training on October 1st, 2022. The training has been streamlined to provide useful cyber security information in an efficient manner. The training should take approximately 30 minutes or less to complete. ESF’s goal is to achieve 100% completion on the annual training, so please remember to do your part to help our community achieve that goal.

Once the training program has been released, you will receive an email from KnowBe4 <do-not-reply @ training.knowbe4.com>.

View a sample of this email for your reference: /Portals/0/KnowBe4_Sample.pdf
 Notes:

  • It is important to close your training browser window to record your assignment completion, or if you need to pause the training so that you can return to it later. This will allow you to resume your training once you log back in. 
  • Phishing emails are a common way that cyber criminals gain access to systems. The goal of a phishing email is to dupe the recipient into believing it has been sent by a legitimate source so that they will divulge sensitive data or information like passwords, usernames, credit card or bank account details, and more. Annual required training will be supplemented by security training phishing emails throughout the year that will simulate real phishing emails. This is a best practice and may result in additional required training if deemed necessary by ESF’s Information Security Team.
  • Cyber Security tips and phishing/spam notices will be sent out from CNS @ esf.edu on an as needed basis to keep the campus apprised of the types of scams that are being seen.  
  • A recent IBM report revealed that in 2020 the average cost to the business for a cyber-attack was $3.86 million and it took more than 200 days for breaches to be detected. Statistics such as this are further evidence that Information Security threats are a daunting challenge and mitigating the risk from these threats is of utmost importance to the institution. Training ESF Faculty and Staff to better recognize these threats is our first line of defense.  

Initiatives & Maintenance

Activity Date Overview
General System Maintenance Every Wednesday Updates and maintenance for campus systems which could mean intermittent outages
Spring Software Requests Dec 1 Last day to submit requests for updates or new software for the lab and classroom computers